Contact Technical Support
Welcome to Acucorp Technical Support! Here you will find several resources to assist you in getting the answers you need about your Acucorp products.
Before You Contact Support
Acucorp has produced several helpful videosdesigned to address common questions you may have in the early stages of installing or using Acucorp products. Please reference these videos before calling Technical Support, as they may contain the answers to your specific questions.
Acucorp products are delivered with online guides in the form of HTML help files. You can view these files using a web browser such as Internet Explorer or Netscape. To view them:
- In a Windows environment, select Start → Programs → Acucorp x.x.x → extend x Documentation Set. This starts the browser and opens a page that displays a list of all available guides.
- In non-Windows environments, start the browser and open the docs.htm file to view this list.
Note: For UNIX platforms, the online documentation is provided on a separate CD.
Raising a support incident
The Micro Focus SupportLine web site is the recommended way to manage your technical issues. You can use it to:
- Report incidents via the web and get an immediate confirmation of your incident number.
- View your company’s incidents via the web to track their latest status.
- Update your incidents via the web for immediate delivery of information to the assigned support engineer.
The SupportLine web site is full of up to date information on our products:
- Knowledge Base – Google search over 10,000 articles that are constantly being updated and added to by our technical experts.
- Documentation – the latest product documentation for all Micro Focus products.
- Demos and utilities – snippets of interesting information to help you get the best out of your Micro Focus product.
To access the SuppportLine website, go to http://www.microfocus.com/supportline and log in with your user name and password. If you do not have a user name or password, click the registration link.
Clicking the above link will redirect you to the Micro Focus SupportLine page. If you have not received an email from Micro Focus detailing your new Userid and password, please contact your local support centre for assistance.
Whom to call?
You can also telephone for technical support during standard business hours. Our contact details are as follows:
| Benelux |
+31 (0) 23 568 9138 |
Dutch speaking |
0800 11 283
+44 (0) 1635 565676 |
French speaking |
800 11 279
+44 (0) 1635 565679 |
Luxemburg |
|
| German speaking |
800 24710
+44 (0) 1635 565676
|
French speaking |
800 24720
+44 (0) 1635 565679
|
France |
0800 917 355 (from France)
+44 (0) 1635 565680 (outside France)
|
Germany |
0800 180 0971 (from Germany)
+44 (0) 1635 565682 (outside Germany) |
Austria |
0800 293 537 |
Switzerland |
|
German speaking |
0800 564 248
+44 (0) 1635 565692 |
| French speaking |
0800 564 246
+44 (0) 1635 565693
|
| Italy |
0800 564 246
+44 (0) 1635 565693
|
| Spain |
+33 (0) 1 55 70 40 26 |
United Kingdom |
0800 783 5674 (from UK)
+44 (0) 1635 565784 (outside UK) |
Greece, Scandinavia
and South Africa |
+44 (0) 1635 565784 |
United States |
800 399 7220
(available 6:00am to 5:00pm Pacific Time) |
| Australia / New Zealand |
Web site only |
Whom to email?
Always include your company name when sending e-mail to the following addresses.
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Acucorp, Inc., 9920 Pacific Heights Blvd., San Diego, CA 92121, +1 858.795.1900
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